Privacy Policy
Effective Date: 1st July 2025
At ETRNL Health Ltd, your privacy is important to us. This Privacy Policy explains how we
collect, use, and protect your personal information when you visit our website, place an order, or
interact with us.
1. Information We Collect
We collect the following types of personal information:
a. Information You Provide
● Name
● Email address
● Phone number
● Shipping & billing address
● Payment information (processed securely via third-party payment processors)
● Any communications or inquiries you send to us
b. Information Collected Automatically
● IP address
● Browser type
● Device information
● Pages visited and time spent on the site
● Cookies and similar tracking technologies (see “Cookies” below)
2. How We Use Your Information
We use your information to:
● Process and fulfil orders
● Communicate with you about your orders or inquiries
● Send marketing emails (with your consent)
● Improve our website, services, and customer experience
● Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
● Service providers (e.g., payment processors, shipping companies, email platforms)
● Analytics providers (to understand website usage and improve performance)
● Legal authorities if required to comply with the law
All third-party providers are obligated to protect your data and use it only for the services they
provide to us.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your
preferences, and collect analytics.
You can manage your cookie preferences in your browser settings.
5. Your Rights
Depending on your location, you may have the right to:
● Access the personal data we hold about you
● Request correction or deletion of your data
● Withdraw consent for marketing communications
● Lodge a complaint with a data protection authority
To make a request, contact us at info@etrnlhealth.co.uk
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access,
disclosure, or loss. Sensitive data (like payment information) is encrypted and handled by
secure, PCI-compliant providers.
7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy
practices of those sites.
8. Children’s Privacy
Our products and website are not intended for individuals under the age of 18. We do not
knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with
the revised effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: info@etrnlhealth.co.uk
📍 Mailing Address: 5 Brayford Square, London E1
Your trust is important to us. Thank you for choosing ETRNL Health Ltd
Refund policy
At ETRNL Health, customer satisfaction is our top priority. If you're not completely happy with your purchase, we are here to help.
30-Day Money-Back Guarantee. If you're not satisfied with your product for any reason, you may request a refund within 30 days
of your purchase date.
Eligibility for Refunds:
To be eligible for a refund:
● The request must be made within 30 days of the purchase date.
● The product must be unused and in its original packaging.
● Opened or partially used products may not be eligible unless there's a verified quality issue.
Please note: For hygiene and safety reasons, we generally do not accept returns on opened products unless they are defective or damaged.
Damaged or Incorrect Items:
If your order arrives damaged, incorrect, or incomplete:
● Contact us within 7 days of delivery.
● Provide a photo of the product and packaging if applicable.
● We will offer a replacement or a full refund based on your preference.
How to Request a Refund:
To start the refund process, please contact our customer support team at:
Email: info@etrnlhealth.co.uk
Include your order number and the reason for your request. Our team will respond within 1–2 business days.
Refund Processing:
● Once your refund is approved, it will be processed back to your original payment method.
● It may take 5–10 business days for the refund to appear, depending on your bank or card issuer.
Non-Refundable Items:
● Discounted or promotional items (unless defective)
● Products returned after the 30-day window
We appreciate your trust and are committed to making things right.